Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your help requests will be responded to in no more than one hour after the trouble ticket or e–mail was submitted. If your issue calls for further assistance from a sysadmin, we’ll forward the trouble ticket or the e–mail to the person in charge, without delay and will leave a note to inform you that more time will be needed for arriving at the best solution. And if you make use of our Admin Services package, any of the server administration tasks included there will be executed whenever you prefer.
An Outstanding Client Care Service
- We will be available to you twenty–four–seven to reply to any questions that you may have about our Web Hosting Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also require support handling server admin tasks, have a look at our Admin Services package, which includes backup space, Operating System updates every week, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services.
An Easy–to–Navigate Help Area
Every Linux dedicated hosting server is fitted out with our charge–free Web Hosting Control Panel, which boasts an extensive knowledge base plus a collection of educational video tutorials. Whenever you require assistance with the Web Hosting Control Panel, just hit the Help or Videos buttons situated in the upper right corner.