The customer support that you can receive from your cloud website hosting supplier is really important, no matter if you have pre-sales questions and you are not a client yet, or you have some technical issue with an active account. Timely and clear info about a question or a problem will save you lots of time and efforts, not mentioning that this could often be an indicator that you're ordering from a real website hosting provider not from some reseller. If you obtain a hosting account through a company that does not own its servers and it can't access them directly, it is likely that you'll wait for a couple of days in order to get a reply to any kind of question, thus your web sites may stay offline for a long time. In comparison, a provider which provides numerous means of communication and has a tech support team available all the time can assist you right away and help you decrease or totally avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Website Hosting
The customer and technical support services for our cloud website hosting packages are round-the-clock, therefore you can forget about waiting for a couple of days so as to receive assistance. In case you aren't our client yet, you can give us a call, chat with a consultant or send an email message. In case you currently have an account, you're able to open a support ticket in addition to the other three methods of communication. You can select the most suitable way to contact us based on where you are or what kind of hardware you use. We will assist you for almost any webhosting-related question that you have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a support ticket, but even then the max reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to get quick support, particularly when your website is not functioning properly for whatever reason. All of our Linux semi-dedicated hosting include 24/7 customer and technical support, therefore if something happens, you'll be able to use several methods to get in touch with us - telephone line with multiple local numbers around the globe, live chat, e-mail messages and tickets. The first two choices are for pre-sales, billing and general issues, so in case you don't have an account yet, for example, you are able to get extra information regarding our solutions, or we will help you with less demanding technical issues. The other two methods are for solely tech issues or anything that is more time-consuming due to the fact that it is more convenient to track the communication between you and our support crew. The warranted maximum answer time for them is only 1 hour, the typical one - 15-20 min, so you won't have to wait for an entire day to get assistance as you may need to do with other service providers.
24/7 Customer Support in VPS Hosting
In case you have a Virtual Private Server from us, you will be able to get in touch with us 24/7 for any server-related issue or forany difficulties and questions about the pre-installed software your server comes with. In case you haven't obtained a virtual private server plan yet, you're able to find out more information about our services by giving us a telephone call or via our live chat service. For more technical issues, you are able to send an email message or open a trouble ticket from your billing Control Panel and you'll get support within no more than one hour regardless of the time of the day, even on weekends and holidays. The typical reply time usually doesn't exceed half an hour. If you need assistance with third-party software, you will be able to use the Managed Services upgrade that you can add to each and every VPS package and our admins will assist you with any set up or troubleshooting issue you could have encountered.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to have timely support in general, let alone when you run an entire server, that's why each dedicated server that we supply comes with 24/7 support with one-hour answer time warranty regardless of the situation. This service is 100 % free for all the problems with your server or the software that was installed from our administrators during the setup, so you'll be able to get in touch with us as many times as you wish, even during holidays. You could either open a support ticket from your billing section or you could send an e-mail, and the actual reply time for either of these rarely surpasses 30 mins as we have admins available twenty-four-seven. In case you require general info about our servers or you have some billing question/issue, you may also call one of the local phone numbers we have on three continents or you can use our live chat service and speak to a representative online. For third-party software support, we offer you a Managed Services upgrade, which you are able to add to your server package through your billing Control Panel.